What is required of staff in terms of relationship-building with residents in a CILA?

In a Community Integrated Living Arrangement (CILA), building trust and rapport with residents is a fundamental component of effective support. Staff members are encouraged to develop positive relationships that foster a sense of belonging and security for residents. When staff build trust, residents may feel more comfortable expressing their needs, preferences, and concerns, which enhances their overall experience and well-being within the living arrangement.

This relationship-building approach is essential for promoting autonomy and empowering residents, allowing them to engage more fully in their own lives. It recognizes the importance of emotional support and connection, which can significantly contribute to a resident's quality of life.

Options emphasizing professional distance or suggesting that staff ignore residents’ personal lives fail to recognize the critical role that interpersonal relationships play in care settings. In a CILA, personal connections can enhance residents' experiences and help facilitate more effective communication and care delivery.