What are the appropriate steps for CILA staff when handling an aggressive resident?

The appropriate steps for CILA staff when handling an aggressive resident involves following de-escalation protocols. De-escalation techniques are essential as they aim to reduce the intensity of a conflict or potentially violent situation. These methods often include using calm communication, demonstrating empathy, maintaining a non-threatening posture, and actively listening to the resident's concerns.

By employing de-escalation strategies, staff can often diffuse a situation before it escalates further, ensuring the safety and well-being of both the resident and those around them. This approach aligns with CILA's focus on person-centered care and fosters a supportive environment for all residents.

Implementing new restrictions on a resident may not address the root causes of their aggression and could potentially increase feelings of resentment or frustration. Ignoring the behavior until it resolves could lead to escalation, putting everyone at risk. Meanwhile, contacting law enforcement as a first step can create a sense of crisis rather than fostering a supportive atmosphere conducive to resolution. Such actions may also reinforce negative behavior rather than addressing it constructively.